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Everything posted by mattshotcha

  1. I will check in on the status. Please send me the ticket number in a private message.
  2. Contact JasonKillsBugs.com for troubleshooting. It's tough to say, as there may be a few reasons for this. So the support team will be the best bet for accurate troubleshooting. Same here. Usually, a hard reset of the console will help here. Also making sure everyone you're inviting is not already in game, etc. But if it persists, JasonKillsBugs.com is your best bet for troubleshooting further. Apologies for missing your first. Feel free to tag me in any time if something gets missed.
  3. Wrong! But this is a bug that the team is investigating. As with bugs, we're going to focus on fixing the bug, as that's on us to correct. Also: Naming and shaming is against forum rules. The best bet for something like this is a report to JasonKillsBugs.com.
  4. This is something the team was investigating prior to the server situation. Once we have this under control, those investigations can resume. Unfortunately, there are a lot of kids claiming things they aren't actually capable of. It's obnoxious, but without us being able to verify they've actually done something, we can't ban them. On that note, the team we have contracted is moving along well with their investigation.
  5. Right now, Switch is in the fast track through, but we don't have a date for it yet. I'll be checking in again on status in the morning, so I may have more details then.
  6. Is this the thread for that topic? Start a thread with your concerns.
  7. That's the third time I've had to merge your posts, which are off topic, nonsensical and trolling. I'm not sure why you're trying to catch forum infractions, but I'd caution you to maybe read the forum rules again.
  8. That thread was well and truly derailed. So far off topic it was past the point of return. And I replied. I didn't ignore you. If you have something to bring up, there's a whole list of sub-forums. Find the appropriate sub-forum, start a new thread.
  9. I think the 12 page thread about what color Roy's coveralls are is explanation enough. It's a debated topic among fans whether it's green or blue. Where are these concerned fans I've ignored? EDIT: Before we go off and derail another thread, please do let me know if I missed a post in the thread that I missed, not here. Let's not derail the entire forums in one night.
  10. Hindsight being 20/20 is the only way we could have known that 3 years later our dedicated servers would be taken down by hackers. That aside, it's never disingenuous to expect a bit of human decency. And make no mistake, the "thin on patience" I described was in reference to players. Players are frustrated, I get that. Be frustrated, be pissed. But at least read what we've shared. Some of this we're talking about is aggression while not even having read the post. Some of it is aggression based off an assumption about how the game works, which again is cleared up in the thread of the post. There's 8 pages or so of questions and answers there. I'm not ignoring any of the pain points this community has faced over the last 3 years. But I am saying that you still have to interact with each other with some decency, us included. And I'm sorry to say, but there is no instance where the community developer is a punching bag. You yourself have called into question my professionalism while saying at the same time that I should expect people to not be able to express their issues without lashing out. So what we're really discussing here is that you want a community developer that you can kick cause you're angry, but you don't want them to have anything to say about. That's not how the community/community developer relationship works. I'm not a rage pillow for you to scream into. I'm here to help you all, and I'm working my ass off to do so. There are plenty of community members here who have been extremely frustrated with the state of the game, but still managed to express themselves without telling me to go f*** myself, or calling my job into question, or expecting me to be a stump they can kick on a bad day. I think this interaction has given you a bit of a one look impression of the dynamic I have with this community. The reality here is, I'm going to focus on the next steps. The history of this game is what it is. I'm not disregarding it or pretending like it was all roses. But I also cannot go back in time and change any of that. All I can do is work forwards, and if you have any interest in this game still, I'd appreciate you working forwards with me.
  11. Believe me, I know. I'm seated at my PC still at 10:30 at night. These don't count as "normal" office hours. But I do stand by what I've said. I've spent hours on hours clearing up as many of those questions as humanly possible over the last few weeks of this server situation. This thread derailed into bad territory with the outburst from a user. From there, it really should have been locked, and anyone with further questions can prop those up in new threads and tag me in. There's a couple of issues here, though, to highlight: First off, all the messaging I can craft isn't going to mean a damned thing if it's not read. We have posts being updated as frequently as possible that are still somehow flying under the radar despite living on this same forum. These have all the details on what's going on, what's coming next, etc. Secondly, everyone is a bit thin on patience. I get it. But coming in hot on a thread and going at the community developer expecting a punching bag is NOT going to happen. We're in a spot right now, and the team has been working their asses off to get this thing sorted out. If any member of the community is in the dark on something and somehow has missed the bulletins we've been sharing, that's fine. I have answers and only ask for a tiny bit of decency in return.
  12. I saw this thread with "unread" replies and thought this debate was opened again. Close call. Leave Royhees alone!
  13. There isn't a legit concern in this thread I've overreacted to. If you mean the situation with SirMang, that's been ongoing for weeks now across multiple platforms.
  14. Hey, my job doesn't require me to agree with you. Especially when someone starts a comment off with "I'm surprised you still have a job." There's a human element at play here and if this discussion is going to go into the territory of my job and my abilities, I'm going to make a case to the contrary. I don't consider anything I've done in this thread argumentative, aggressive, emotional, or unprofessional. If you feel I've acted in any way that is unfit for the role I hold, I welcome you to utilize the support site or contact email to report me. There is nothing more to say about what you said. The team patched the car issue. Your comment and the patch are unrelated. I'm not sure what part of that comment you'd like answered, but again, this isn't the thread for it. Feel free to start a new thread, preferably with clear and concise questions you'd like answered, and tag me in.
  15. My job is not in jeopardy, but thanks for the concern. I've worked community on multiple titles, I've managed teams of community managers, and developed communities from scratch. My manner in interacting with the communities is human, because I'm a human being. I find it incredibly insulting to assume I'm either inexperienced, ill-equipped, or otherwise unfit for my job here at Gun. But then again, given your approach to claiming you "solved" the car issues, that seems to be standard operating procedure for you. We are way off topic for this thread, so if you'd like to discuss my qualifications and emotional state further, maybe fire up a new thread.
  16. First off, yes, it's being considered. But it's not, or at least wasn't, being considered with the urgency we need right now. We had planned to eventually swap over to peer to peer, but keep the database servers running. So that info would be on servers, yes, but a much lower impact to Gun than dedicated servers are. So we could keep them running into the peer to peer days. Before any shut down of the servers that store player data, we would look to move to local. We wouldn't cut off access to player progress, etc. But we aren't there yet, as even if we swap to peer to peer tonight, we'd keep the player data servers running. And before you call something I said a cop out, make sure it's something I said. Because I never said it was "too difficult" I only stated that it would not be any quicker to do that NOW than it would be to continue with our current patch plan. Which is not a bum patch, it's just not fully deployed yet. What I also said was that it wasn't a simple switch flip, and it's not. But that doesn't mean it's too difficult. It only means that this misconception that we could swap to peer to peer tonight and everything would be better is just that: a misconception. In truth, it wouldn't resolve the problem for everyone, it wouldn't be quick, and it wouldn't be complete. As for local saves, that's a bridge we have yet to cross. First up is getting servers, as in dedicated match servers, stabilized. When we get to the point of switching back to peer to peer, player data will stay on database servers which will stay ON. If we decide in the future we need to terminate the database servers, we'll swap to local saves at that time. "Silenced" as in you had a 7 day ban from a forum. You're being melodramatic now. Not only is that hardly silencing you, as I suspect your voice works elsewhere other than just this forum, but it wasn't even permanent. None of your comments had been deleted, not even hidden. How "silent" is that? Now, of course, your ban becomes permanent.
  17. You need to re-read what I said. Even before dedicated servers, player info was stored server side to keep it more secure. We always had player data on the database servers. Local saves are susceptible, but have never been a part of this game. If you would read what I'm replying instead of lashing out, we might find some understanding here. Peer to peer or not, player data was server stored, always. Speaking of reading what was already said, please re-read the statement on the patch. It clearly states that we're working with smaller increments of change, and the full fix won't be in place until all platforms are patched, due to how the backend is structured. So it's not that the patch didn't work, it's simply that we do not have the Xbox and Switch versions up yet and the effect of the patches will be incremental until we do. And no, you can make all the simple comments you like. No one is silencing critics, I'm simply asking that you read the info we have put out and do at least the minimal amount of preparation before launching into profanity and incorrect solutions. You have already been warned of the increasing hostility. I think it's time for a cool down.
  18. There's still the small issue of servers that host player data, no? So before you go over the top hostile, consider the fact that database login, aka logging the player in to retrieve their data from the database, which is stored... on servers, still needs to happen. I've explained this to you numerous times. Just because if, and that's IF as in it's a chance not a guarantee, IF you get in past the database login, you can play peer to peer. But not everyone is getting in to that point. That's why those public peer to peer lobbies take so long to fill. And IF we were to decide to commit to swapping over to peer to peer, we'd need to create a patch that would shift player data to local saves instead of server saves, which is incredibly susceptible to... hackers. Here's another big huge IF for you. IF we did say "screw it, the local saves are susceptible to hackers, but let's give it a shot anyway" that patch we would need to create? That would take approximately twice as long as rolling out the patch we're already essentially done with and trying to get through submission to close the system. So, again, no. It's not bullshit. And I understand how frustrating this is, but if you cannot keep your frustrations from causing you to lash out instead of simply trying to understand what I've been saying, share those frustrations elsewhere.
  19. Refer to the running threads to stay up to date. As stated there, you'll see some improvements, but things won't be completely stable until we get all patches out. So it's great that you're in game now and I hope it holds out, but remember we aren't out of the woods yet.
  20. You know I can't share details of the investigation. But regardless, even if the person or persons responsible for spreading this had been arrested, stood trial, and already tossed in jail, we still have to close the security hole. And that's going to take some more time, as detailed in the server status statement threads. I'm not sure what this would require or how much of matchmaking it would touch (touching matchmaking and potentially opening a can of worms would not be wise right now) but I will mention it to the appropriate team members for a look.
  21. This is critical, but well said. I'd also say that cosmetics and minor DLC and such does generate money, it's true. But think about whether that money is an offset to expenditures to keep things maintained, servers, and so on. Then mix in a dash of the house of cards concept described here by @Somethin Cool and the lawsuit, which is still not only not settled, but something that would require a new renegotiation of the license, as per the statement from legal, and you have a bad business decision. A blatant one. And let's be honest, you all love Friday the 13th: The Game. We love it too, believe me. But after detailing all that would be required to release some more clothing and such, how much more meat do you see on that bone? How much more franchise accurate, canonical content do you see that isn't included? Grendel, Jason X, but what more? And please don't say things like "Add in another killer" or "Add in a winter map" because we've already detailed our approach to the franchise and game as being one rooted in accuracy to the Friday the 13th world. We could bicker about one or two more items to add in the actual property that aren't in game yet. But that's quite a few leaps and bounds to make for a couple more pieces of canon. And, as much as it may whip up the speculation frenzy, let's be honest. There are more horror games to be made and more horror gaming experiences to still be had. We love and appreciate the fans. But these frank and honest conversations have to be had. I hope you all can see the things I've detailed here and even if you don't fully agree, understand the position Gun has been in since we first were told to hold content.
  22. You keep saying this and I keep replying that there's more to it than the flip of a switch, as well as the fact that we need servers of some sort to stabilize at the least for player progression. If you had peer to peer right now, still not everyone would be able to play. And there's no magic button for swapping servers back to peer to peer. The legal side of it is really not that baffling. These things take time.
  23. Hey, this is kind of part of the process. The improvements will be incremental as we move towards patch parity. But as I said, we aren't out of the woods till the last patch is complete. The only other option would have been to not patch anything until the last past was done. So i know a lot of folks are frustrated thinking that they're waiting for a patch for another platform. But the truth is that the wait would have been there, either way. Either patch what we had done and wait for the rest or wait for them all to be ready at the same time. You are free to disregard any of the numerous times we've explained why the engine upgrade was needed. You want to choose not to read those posts and information, choose not to take in any conflicting information to the narrative you've got in your head, that's fine by me at this point. But don't go kicking up old dust in a thread where players are trying to stay up to date on THIS issue. The engine upgrade was needed. The content had been paused for us so we focused on that. That pause ended up being the full stop that we faced. That's the facts. Believe them, don't, your call. But don't derail this thread with the same old nonsense as we have players in here trying to get info. That's that up and down we'll face, for now. This. Cross play is completely irrelevant to this topic. Backend info all ties together for all players, as they're accessing the backend on multiple platforms.
  24. Thanks for the heads up. We're definitely not out of the woods yet, but it's good to hear you're online.
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