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Hey all,

So to start off I've had this game for quite a while, and this only started happening about a month ago. I'll get into a Jason game, and kill about 3 counselors and then my game will just crash, saying there's a fatal error. So far i've tried verifying files, allowing the game and the launcher through antivirus, uninstalling and reinstalling the game, reinstalling c++ and configuring directx, posting to steam and reddit forums, and I even went to JasonKillsBugs and they couldn't help. You guys are my last resort!

Here is the excerpt from my crash log:

 

[2020.11.06-23.39.25:388][598]LogWindows: Error: Fatal error!
[2020.11.06-23.39.25:388][598]LogWindows: Error: 
[2020.11.06-23.39.25:388][598]LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000
[2020.11.06-23.39.25:388][598]LogWindows: Error: 
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x00000000D0281BC6 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x00000000F4DF52C0 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x000000008C16EDC0 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x000000001C317050 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x000000001C317050 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: 
[2020.11.06-23.39.25:401][598]LogExit: Executing StaticShutdownAfterError
[2020.11.06-23.39.25:636][598]LogWindows: FPlatformMisc::RequestExit(1)
[2020.11.06-23.39.25:636][598]Log file closed, 11/06/20 18:39:25

 


 

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21 hours ago, BarryMcHawkinur said:

Hey all,

So to start off I've had this game for quite a while, and this only started happening about a month ago. I'll get into a Jason game, and kill about 3 counselors and then my game will just crash, saying there's a fatal error. So far i've tried verifying files, allowing the game and the launcher through antivirus, uninstalling and reinstalling the game, reinstalling c++ and configuring directx, posting to steam and reddit forums, and I even went to JasonKillsBugs and they couldn't help. You guys are my last resort!

Here is the excerpt from my crash log:

 

[2020.11.06-23.39.25:388][598]LogWindows: Error: Fatal error!
[2020.11.06-23.39.25:388][598]LogWindows: Error: 
[2020.11.06-23.39.25:388][598]LogWindows: Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000
[2020.11.06-23.39.25:388][598]LogWindows: Error: 
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x00000000D0281BC6 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x00000000F4DF52C0 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x000000008C16EDC0 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x000000001C317050 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: [Callstack] 0x000000001C317050 UnknownFunction []
[2020.11.06-23.39.25:388][598]LogWindows: Error: 
[2020.11.06-23.39.25:401][598]LogExit: Executing StaticShutdownAfterError
[2020.11.06-23.39.25:636][598]LogWindows: FPlatformMisc::RequestExit(1)
[2020.11.06-23.39.25:636][598]Log file closed, 11/06/20 18:39:25

 


 

The Exception Access Violation in Windows usually means the game is being blocked by antivirus software.

Has support troubleshooted that aspect with you? I can't really go through the full steps of troubleshooting, as it's not my expertise. But usually a temporary disabling of the a/v software will help identify if it is actually the culprit. In a lot of cases, the basic Windows defenses will cover you for that period so it's not as risky as it might sound. But I wouldn't be so quick to rely on the allow feature in a/v software. 

Regardless of that, I'm sure support didn't just turn you away. But without knowing where that troubleshooting went, I can't really direct. You should follow up with them.

10 hours ago, Fair Play said:

Welcome to the forum @BarryMcHawkinur. Sorry to hear you're having issues with the game.

If you submitted a report to jasonkillsbugs.com, did you attach the whole crash log for them to take a look at?

@mattshotcha, if you have a moment, could you look into this new member's dilemma?

Thanks for the tag!

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