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How do i contact customer support for my backerkit order?

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So it's been months since i pre-ordered the physical PS4 copy through backerkit and while the team promised that the orders were being sent out and they only had a handful of orders that needed extra work, i haven't gotten a single update on my order and that was LONG ago.
I simply want to ask for either an update on my order or a refund, but i can't find a single form of communication where i can get some help on this! I get that some orders take time, but it's been half a year already and it's stressful not knowing if my $60 bucks actually are getting me my order or if it just went into absolutely nothing!

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