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Found 2 results

  1. erto (5/29/2017, 9:06:21 PM): Hello, My name is Humberto how may I assist you today? Me (5/29/2017, 9:06:59 PM): A recent dlc purchase from psn store is faulty and I am seeking a refund Humberto (5/29/2017, 9:07:59 PM): I'm sorry to read you're experiencing issues with your DLC, I'd be happy to look into this for your today, Brandon. Humberto (5/29/2017, 9:08:02 PM): Can you please confirm (yes or no) that the information you provided during the chat request form, is the correct information of the account you need help with? Me (5/29/2017, 9:08:16 PM): Yes it should be correct Humberto (5/29/2017, 9:09:08 PM): Before we start, and for documentation purposes, would you please be so kind to provide me: -Phone number -Reason for the refund request -Name(s) of the content you need refund for Me (5/29/2017, 9:09:51 PM): 1********** game is faulty Friday the 13th the game Humberto (5/29/2017, 9:11:12 PM): Thank you. Please allow me a moment while I access your account information. Humberto (5/29/2017, 9:13:25 PM): Thanks for waiting, let me tell you that GUN MEDIA HOLDINGS, INC (Friday the 13th: The Game Launch Bundle) has announced officially through their Twitter page that they were having connectivity issues with their game, but this has been already fix. For more information on what was fixed you can visit facebook.com/Fridaythe13G... Me (5/29/2017, 9:14:21 PM): Ok Humberto (5/29/2017, 9:14:38 PM): Considering the information above, have you considered keeping the game? Me (5/29/2017, 9:14:40 PM): That doesnt change game saves not working Me (5/29/2017, 9:15:02 PM): Characters are floating and passing through walls and doors Me (5/29/2017, 9:15:14 PM): Getting stuck in the maps Humberto (5/29/2017, 9:15:48 PM): I understand, to enhance your experience with PlayStation we definitely wouldn’t like this to be a problem for you. That is why I am glad to tell you that we will process a refund this time as a one-time exception for you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store. Me (5/29/2017, 9:15:51 PM): I understand server issues when overwhelmed by traffic Me (5/29/2017, 9:16:59 PM): I dealt with the division, destiny, and the ddos attacks from christmas a few years ago but this game is just not functioning properly on a whole nother level Me (5/29/2017, 9:17:37 PM): I appreciate you refunding the amount and will always be a sony fan and customer Humberto (5/29/2017, 9:18:17 PM): Allow me one moment, please. Me (5/29/2017, 9:19:52 PM): Ok Humberto (5/29/2017, 9:20:52 PM): Thank you so much for waiting, after reviewing your account details and history, the system shows that the content has been downloaded and played and once that happens, we are unable to submit a refund. Me (5/29/2017, 9:21:24 PM): How else would you know a game doesnt work if you dont play it Humberto (5/29/2017, 9:21:31 PM): Let me tell you that the developer has announced that if you are still having issues, you can get in touch with them to know further solutions. Me (5/29/2017, 9:22:07 PM): Yall are being inundated by requests and are now refusing refunds bc of the scale Me (5/29/2017, 9:22:30 PM): Ive never asked for a refund and you already said you would do it
  2. erto (5/29/2017, 9:06:21 PM): Hello, My name is Humberto how may I assist you today? Me (5/29/2017, 9:06:59 PM): A recent dlc purchase from psn store is faulty and I am seeking a refund Humberto (5/29/2017, 9:07:59 PM): I'm sorry to read you're experiencing issues with your DLC, I'd be happy to look into this for your today, Brandon. Humberto (5/29/2017, 9:08:02 PM): Can you please confirm (yes or no) that the information you provided during the chat request form, is the correct information of the account you need help with? Me (5/29/2017, 9:08:16 PM): Yes it should be correct Humberto (5/29/2017, 9:09:08 PM): Before we start, and for documentation purposes, would you please be so kind to provide me: -Phone number -Reason for the refund request -Name(s) of the content you need refund for Me (5/29/2017, 9:09:51 PM): 1********** game is faulty Friday the 13th the game Humberto (5/29/2017, 9:11:12 PM): Thank you. Please allow me a moment while I access your account information. Humberto (5/29/2017, 9:13:25 PM): Thanks for waiting, let me tell you that GUN MEDIA HOLDINGS, INC (Friday the 13th: The Game Launch Bundle) has announced officially through their Twitter page that they were having connectivity issues with their game, but this has been already fix. For more information on what was fixed you can visit facebook.com/Fridaythe13G... Me (5/29/2017, 9:14:21 PM): Ok Humberto (5/29/2017, 9:14:38 PM): Considering the information above, have you considered keeping the game? Me (5/29/2017, 9:14:40 PM): That doesnt change game saves not working Me (5/29/2017, 9:15:02 PM): Characters are floating and passing through walls and doors Me (5/29/2017, 9:15:14 PM): Getting stuck in the maps Humberto (5/29/2017, 9:15:48 PM): I understand, to enhance your experience with PlayStation we definitely wouldn’t like this to be a problem for you. That is why I am glad to tell you that we will process a refund this time as a one-time exception for you. Funds will be returned to your PSN virtual wallet so you can purchase any other content on the PS store. Me (5/29/2017, 9:15:51 PM): I understand server issues when overwhelmed by traffic Me (5/29/2017, 9:16:59 PM): I dealt with the division, destiny, and the ddos attacks from christmas a few years ago but this game is just not functioning properly on a whole nother level Me (5/29/2017, 9:17:37 PM): I appreciate you refunding the amount and will always be a sony fan and customer Humberto (5/29/2017, 9:18:17 PM): Allow me one moment, please. Me (5/29/2017, 9:19:52 PM): Ok Humberto (5/29/2017, 9:20:52 PM): Thank you so much for waiting, after reviewing your account details and history, the system shows that the content has been downloaded and played and once that happens, we are unable to submit a refund. Me (5/29/2017, 9:21:24 PM): How else would you know a game doesnt work if you dont play it Humberto (5/29/2017, 9:21:31 PM): Let me tell you that the developer has announced that if you are still having issues, you can get in touch with them to know further solutions. Me (5/29/2017, 9:22:07 PM): Yall are being inundated by requests and are now refusing refunds bc of the scale Me (5/29/2017, 9:22:30 PM): Ive never asked for a refund and you already said you would do it
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