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Before reading any further, please note that *I don't want a refund*. This post is to help clarify things for those (specifically on social media) who have asked for a refund. From what I've seen, the general reply is that the game developers refuse to refund your money and your payment is considered a "donation" to development. Kickstarter and Backerkit both allow for projects to refund your money. Your request is simply being refused. There's some debate on whether your "donation" is actually a purchase if you're recieving a physical or digital item but that's a post for a different day...