GunMedia_Ben

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About GunMedia_Ben

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    http://www.f13game.com

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    Male
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    Lexington, KY
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    Gaming, Guns, Watches, Cigars, Cars, Craft Beer and other crap.

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  1. I was immobile in bed with back pain for about 4 days, then had a trip to NYC last weekend and through Tuesday. Been a bit out of the loop, but I'm back now. We have been actively monitoring all the communication and this response has been worked on for the past couple of days to ensure accuracy and provide the best possible information that we can do. We know it took some time to get a response out, but we're not going to immediately post responses without full information when possible. It's tough to not jump in immediately, but we want to be thorough. Hope you guys enjoy the rewards as they start to come! (Our CFO just got his PC case in today, lol)
  2. We’d like to be upfront and say that this is the first time we have done this whole Kickstarter fulfillment process. We definitely didn't expect it to be this difficult as there are a lot of moving parts that no one at Gun Media has had extensive experience with. We are very sorry for the delays and are trying to get every order out the door as quickly as possible. There is no excuse for not having the game in backers hands prior to or on the same day as retail went live. We are shipping as much as possible everyday when the stock comes in from the various vendors for the steelbooks, disc, inserts, posters, magnets, etc. We had ordered everything in the correct numbers well before our shipping dates, but a number of things came in late, had issues in manufacturing or arrived damaged, which prevented us from sending it out immediately. All packaging and shipping began on Nov. 6th and continues to this day. We’ll be shipping for the next few weeks to get every package out and in the mail to backers. That said, we are averaging over 800 packages a day, but it will take more time to get through all of the backers that backed the game. To be clear, shipping IS NOT finished to all backers in all regions yet, not even North America. This is an ongoing process and will take time to complete. Tracking numbers are sent out when orders are processed and dropped off to ship. If you have not received an email yet, please be patient as we work through the multitude of orders we have to process. Try looking in your Spam/Junk email folders as filters can tend to catch mass emails and send them there. Please also check alternate emails you may have used for the tracking codes and log in to backerkit to check your accounts directly if the email is not found. Why is the game available at retail but it’s taken longer for backers to get their games? To clear up the question on many people’s minds, these are not produced from the same batch as the original release of the game to retail. This was all a separate custom order that our physical publishing partner Nighthawk placed to help us fulfill the Kickstarter & BackerKit rewards. It’s not easy to make small batch orders work with console manufacturers, especially not with this many SKU’s/different platforms, territories and versions of the game. Pair all that with multiple Steelbook configs, custom sleeves for Kickstarter on all SKUs, plus the bonus items we wanted to include for everyone, and it’s been a trial by fire to to say the least. We are extremely sorry for this and have been doing our best to rectify the issues. We’ve encountered multiple setbacks in manufacturing, timing for orders to be produced and shipping of the goods were issues we dealt with too. The custom elements, the steelbooks, the exclusive cover-sleeves all took additional time to procure and get manufactured to specifications. There were issues with the cover-sleeves and the glue used, in addition to sizing issues amongst the 4 different sized boxes they go over (Steelbooks, PS4, Xbox One, and Steam cases). The retail release didn’t have to have the covers, nor did it contain collector's editions or Steam versions. It was a much more complex order that involved a myriad of different manufacturers that in some cases, needed to coordinate, meaning a delay in one manufacturers delivery, would cause another in putting a disc inside the box and sealing it for instance. We apologize for all the delays and missteps in this process. We’re game developers and not retailers. Unfortunately we aren’t a well-oiled machine when it comes to handling fulfillment logistics, but we’re definitely trying. We’ve hit snags along the way, adapting as we learned, but we’ve always been moving forward. We are providing logo magnets, Part IV Jason stickers and a mini-poster for everyone who ordered a physical copy as our way of saying sorry. We will get every backer the goods they ordered, we are committed to getting everything in your hands as quickly as possible. Thank you all for your understanding as we get through this enormous endeavor while also juggling development related production tasks around the announcement and release of updates for the game. What about the Kickstarter Exclusive Cover-Sleeves? All Kickstarter backers that ordered a regular edition of the game on PS4, Xbox One or Steam will be receiving an original exclusive cover to go over their copy of the game. These were not offered on BackerKit, so if you ordered the game on BackerKit you will not be receiving one as they were Kickstarter exclusives. The Collector’s Edition Steelbooks also come with exclusive Kickstarter slip-covers, these are shipping out now and tracking numbers will be received this week. What’s going on with Signed Copies? The game will ship separately to you and the signed sleeve/cover will be mailed to you at a later date. With everyone's schedules so hectic this has proved to be a challenge, but never you worry. We want these to be collector’s items that you will cherish and do not want to omit anyone from signing. We're pinning down the signing dates and will be ensuring that all the horror legends and Gun Media and select Illfonic devs sign each sleeve. What about the Art Book and Soundtrack? The Physical Art Book and Physical CD Soundtracks are not finished and will come later. As you may know, Single Player is still in production and we are planning to feature art and music from the whole game in the Art Book & Soundtrack. Physical and Digital versions of these will ship once completed. Both the Art Book and Soundtrack are shaping up to be amazing and we’ll keep everyone informed on dates of completion via social media. What’s up with European and Australian Copies of the game? There are additional delays on orders containing Steelbook’s or copies of the regular or signed versions of the game for Xbox One or PS4 that are meant for Europe or Australia markets. Our European distribution partners have had issues getting the amount of games we needed to fulfill orders for these regions. Thus, there will be a longer delay for orders going outside of North America. That’s in addition to the longer actual time it takes to ship overseas and get through customs to receive the package. These copies will ship as they come in, and should all be out for delivery in the next 2 1/2 weeks. We will let all those affected know when these arrive and begin shipping. Video of Shipping In-Progress https://www.dropbox.com/s/b9x0wtxjyoclgrr/F13-Shipping_Exclusive_Covers_converted.mp4?dl=0 Support Inquiries To address issues with the phone number that was given out by mistake by LRG customer support, that was an old phone number and should not have been given out. Limited Run Games and Illfonic should not be contacted for physical
  3. We did a lot of playtesting around this and determined that Jason was hecka OP rather than just OP at that stage with rage. We want a counselor player to, at all times, feel like if they have some sort of item that they might get a slight bump in confidence to be able to distract/stall Jason ever so slightly. Do keep in mind that stuns are reduced for Jason while in Rage...so there is a slight buff to Jason in that regard.
  4. This will unfortunately probably never happen due to the scale and time it would take to make something like this. There's a ton of work that goes into map-builders for a lot of games, especially with how our game focuses on a lot of hills, rocks, streams, etc. There's more verticality to our game than others that play on a flat, or multi-step kind of map that you see with other games that might allow for 'design-your-own-map,' kinda games. It's a cool feature when it's around, but very hard for us to implement.
  5. Interesting, but probably not doable with our timeline and scale. We had looked into the idea a while ago, however it's not really feasible at this time. Of course, if things change we can look into it, but it is not currently planned.
  6. This has come up before and this is rather typical in most games. Basically we build a highly polished section for show and then start to build out and create more content and so forth. The more content you make, the more memory and resources that are being allocated to run the game. The more you run, the less fidelity you get overall. The way that our game works in Unreal as an online title with a lot of interactive parts (characters controlling vehicles, interacting with one another, a ton of spawned items on the map, etc...) all cause a lot of memory to be used. So; the game does look really darn good, especially on PC with Epic settings, but depending on where you run your game on what platform might cause you to see just a little less. Single player on the other hand, is all loaded in locally for you, which is why games tend to look better in single player, or maps are larger, or various ways to help boost fidelity without losing much.
  7. Here's an official one:
  8. Hey all! First off, here's a handy banner: You can enter here: https://www.originpc.com/promotion/2017/friday-the-13th-giveaway/ A few more details: The total prize is a PC setup with custom F13 Game logos and artwork! This is a rather high-end PC from OriginPC that comes with an ASUS Republic of Gamers monitor, HyperX Gaming keyboard and mouse, ASTRO Gaming headset and GUNNAR Optiks eyewear! We're utilizing 'Gleam' for the giveaway, so very un-intrusive. We will select two-runner up winners to win a console (either Xbox One S or PS4, their choice) 5 random winners will receive their choice of GUNNAR Optiks You have to be 18+ years of age and a legal US resident to enter, no purchase is necessary Giveaway Ends Nov. 30th, 2017. Details, terms and conditions are listed on the giveaway site (No purchase necessary. Open to legal residents of the 50 U.S. & DC, 18 or older. Ends 11:59 p.m. ET 11/30/17. Void where prohibited. See Official Rules for details)
  9. #whoisfiVe Coming at no additional cost!
  10. Stop posting in all-caps, please.
  11. Easy Anti Cheat. They are the 3rd party anti-cheat software we use. You have to use it on Steam to be able to play.
  12. He's legit. They didn't give us a heads up they were joining, but we've clarified. That is a legitimate employee for EAC. -Ben
  13. Are you sure you want to do this? Erasing my topic? Care to bring an explanation please? I will not get mad at you anymore. Just answer me...

  14. ...closing this for now as it's turned into a flame war. Please be kind to one another, even when disagreeing and please refrain from double posting.