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Everything posted by GunMedia_Ben

  1. Hey all. So I want to come in and say some stuff for everyone to be aware of; things are a bit screwy right now, and our team is working as hard as we can to ensure all of you are getting to play. We planned for a lot of people to play, but we're blown away by how many people have in fact started playing. The servers are upgraded, but the migration takes time. This is not an easy process that can be done with the flick of a switch or a restart; this is a progression of updates that has to occur around the world for our various players on multiple platforms. I won't lie to you, there are growing pains that you've probably experienced yourself or heard about. The best and most reliable way to play is Private Matches. We encourage you to ask around here on the forums, the Reddit page, Discord or with your own friends to get into games and play. Those use Peer-to-Peer access, so you can play with others. Do keep in mind, it is P2P so connections could be weird if the host doesn't have a decent set-up. Our team has been working nonstop. I won't lie, I was up close to three days and finally got some sleep last night. We're all focusing on getting fixes in and keeping you guys up to date, but the expectations are fixes that occur in minutes, when the reality is these take hours if not more. Issues such as Database Login Failure and issues with lost unlocks or perks are due to server migration and back-end services. Your profile should not lose those items overall, and we have seen people regaining their unlocked characters, but it can and will take time for everything to get to complete normalcy. The server load is crazy and we're working to ensure that the new setup for servers will handle everything. On the other hand; we want everyone to get into games, not get dumped into a server with no one else joining. Overall; there's a lot of players and quite a few are playing right now, but we are working to ensure 100% of our fans are getting what they demanded. As for those waiting on their DLC; we are working on a solution, but unfortunately we have to wait on Sony and Steam reps to get back to us. The issues look to be permissions-based right now we've been hounding for support on our end. This situation absolutely sucks right now, because the only people it affects are our backers, the people that believed in us and gave us more money to make this a reality. It is not fun, nor is it part of the deal. We at Gun apologize sincerely for the wait, but we should have news soon. Your new Jason and the clothing pack will go live, it is one of our top concerns. Those of you on Xbox; we're waiting to hear back on MS for the server issues. It's not fun that they didn't launch our title on time, it's not fun our backers couldn't download the game due to their server issues and it seems that servers on their end are also having issues that we are waiting to hear word on. It's something we are pushing to resolve just as fast as we can. I personally game on Xbox One more than any other platform and I was looking forward to a match this morning before coming that was a let down on the release of my first major game for a console :/. I'm right there with you guys. Our guys got a little sleep last night, we're all getting back to it right now and we hope to get things smoothed out soon as we can!
  2. As stated, this is not a simple matter of 'reset.' This is a lengthy process that we plan on working out. I am sorry if I didn't respond to your tweet. We've on average been getting 1-2K tweets every 20 minutes. It is almost impossible to respond to every single request. We are 4 guys at Gun Media handling everything and we're working to better things for everyone. Please keep checking our direct posts for info. We have been posting soon as we can.
  3. Overall we see things are going well, the majority of users are getting games and the population is rather large. Our team cares about everyone and it sucks wholesale that our backers can't get their DLC and a small portion are having connection issues. Those two things are our major priorities. The patches should absolutely help and we are working on even more things after we get things completely correct for every and all users. Thanks guys! The comments, both negative and positive, mean that you guys care and we want you to know we care as well. -Ben
  4. You have failed to provide information. You keep claiming you sent emails, but we have none at our contact link. If you contacted Backerkit, that would also quality. A Kickstarter message with no confirmed response hardly makes us 'screw you.' That number you called also states to email as it is not an actual number to our team. I am more than willing to help, but you seem to be offering a lot of bluster without being willing to offer any proof of your claims.
  5. Apologies, but did you attempt to contact Backerkit, the fulfillment provider? Kickstarter is not a fulfillment platform. Did you get any acknowledgement from anyone at Gun or Backerkit? Please provide these other emails. This is simply a listed post to Kickstarter that was not answered as it was delivered to a campaign that had moved to Backerkit. We made it clear that Backerkit was the place to contact to all of our backers and supporters in just about every Kickstarter update. We will need more information to better help you out, unfortunately.
  6. Searching the F13 contact email, there are no emails from your listed address. Who did you contact? Can you provide email discussions and acknowledgments from anyone at Backerkit of your changes?
  7. So have you contacted Backerkit for help? Have you forwarded your receipt? Are you absolutely sure that you ordered a PS4 key? More info would be helpful. Apologies, but we are getting swamped with a ton of questions due to the launch. It's very tough for us to answer everyone...we're only 4 guys.
  8. We're on MS's time. Not a single thing we can do until they get back to us.
  9. We're waiting for Microsoft here, but nothing much I can do right now until they get back to us.
  10. Sorry guys, but Xbox Support says there is an issue with our backers are having issues. I've had my Xbox with the game installed just...chilling and doing nothing as no one is getting much access. Also note that our game is not showing up for purchase for reasons that have not been made clear, even though our retail launch was supposed to be 55 minutes ago :/ Working on it best we can, apologies. -Ben
  11. Xbox One and Steam backers are getting their keys delivered now! PS4 EU have them due to an issue...but welp...there ya go. We will have PS4 NA keys out very soon! Enjoy the game!
  12. Hey guys, Seems DLC is being a bit tricky for Steam. Want you all to know that we're looking at the issue; the game is downloading and accepting the keys, but they aren't showing up in your game for some reason. We are talking to Steam/Valve right now to see what the issue is. Should be resolved soon as possible!
  13. He Emailed us today around 11 hours ago and asked for a key. He then emailed 2 hours ago saying that he did not like it and that was about it. I sent a response very similar to what I have posted here. I'm not angry, I'm just disappointed. We aren't Half Life 2 or The Last of Us, but that review was not in any way a review and it sucks that's what was produced.
  14. I am entirely okay with that.
  15. I have to say it's unfortunate that he skimmed over gameplay of half the game, played very few rounds and ignored/skimmed over the ENTIRE Jason gameplay aspect. It's also a damn shame his twitter comment was 'I didn't want to play' when he was the one who reached out to us asking for a copy of the game. This channel's video was highly unprofessional and against everything I've expected from his perceived level of quality. I really am very disappointed in his lack of care and knowledge given other videos he has made. We are going to be compared to triple A, given the franchise, but it sucks he did not do a single shred of research, or at least did not make an attempt to do any given the nature of the game. That being said, he is completely entitled to his opinion. His opinion is from someone with no knowledge of the title, the expectation of a value for $40 game and with absolutely no prior information. It was completely, unabashedly bone-stock a new experience for him, and he did not favor it. Unfortunate, but that's entirely his purview. :). We can't be everyone's cup o' sunshine.
  16. That's rather presumptive of you. You like to presume a lot, dude :/
  17. Most of you are cool though, even if you complain a bunch. Just keeps us honest. You scamps, you.
  18. tosclive has been banned for lying about his practices for personal gain. We do not care if you insult us. We do not care about you hating us for anything we do. We have reasons for what we do and we want to get you as much information as we can because at the end of the day the health of the game is our main concern. However, if you lie as a direct way to curry favor or use lies to try to get access to content or use lies as a means of personal attack towards our team, I will absolutely bring the ban hammer down on you in every channel we know. We will never, ever lie to you and hope that you give us the same courtesy. We all care about this game, there's nothing to be gained by that kind of behavior.
  19. So to @tosclive These are all of your messages to us. Could swear that reading this....not a single thing you quoted was ever stated by an employee of Gun. Message 1 on Dec. 20th Message 2 on Dec. 28th Message 3 Today.
  20. I absolutely encourage you to PM me and substantiate this information with me to clear things up. No one on our team has paid for, no one on our team has insinuated, no one on our team has even discussed possible access for compensation in any form or fashion. There is absolutely no monetary transaction, and our team has in no way every approached a single account without their expressed interest or prior content creation with the beta. Thanks.
  21. Please do not make threads about banned users.
  22. Trust me, I've given strong guidance to the Discord moderating team as well. They are not Gun affiliated, they are not sponsored by us, they are not our community. They are theirs. The same can be said for the 10,000 person strong Facebook group that's been created, or the several thousand member groups on PlayStation, Steam and Xbox. They all are their own communities. Discord, Reddit and others are easy for us to access and spend time in, and I've offered insight when needed on how to work with people. The fact remains; they are a fan-driven community. If you do not like it, try somewhere else. There's no reason to go to another community and gripe about one you don't like. What they do with my advise is entirely up to them and it seems to be positively affecting that growing community. Here, however, I've offered my insight and hope that people take it as constructive. We're potentially going to see a lot of new people around here at launch and the coming weeks afterwards. These forums could very well see the same spike they did when we announced our launch trailer (1,000+ new registrations, and hardly any of them post to be frank.) I think we can do better for newcomers. Just my two cents :). Speaking of which, I've let you guys talk and air things out, but this thread from the get-go was against the rules. If you have any more issues, please contact me directly.
  23. You are the least of my concern because I believe you guys to be our most hardcore fans and most knowledgeable. This community should be a pillar for the game with the fans that join, but the fact of the matter is that this forum receives the vast majority of complaints from people than any other channel we have by a large degree, and our activity metrics support that notion. I've been relatively inactive here, but that has already been starting to change. We definitely want to do more so that new users stay and continue to post while users who've been here for years feel like they belong. Sorry, but the majority of original forum users are no longer active here and have moved to different communities, and we'd like to change that. I do own what I say and I am absolutely not missing the point. We will be taking steps to ensure that this forum is engaging, fun and inclusive for people who want to join in with others. We've seen a major downturn away from this forum by very active forum members these past few months, and I promise we'll be taking steps to amend that so people feel like they can join in the conversation and feel like their opinions matter :). -Ben
  24. Okay, so I'm going to jump in and frankly I feel like several of you aren't going to like what I have to say. I hope you guys take this as constructively as possible; this forum is the least of our concern right now. That statement right there sounds terrible. I know. I get that. Most of you are backers. Most of you have been following us for a long time and most of you are fans of this game. We thank you for that and appreciate that; it's that very reason why the forums get the majority of the major updates first from Wes. Small updates go to Twitter/Facebook. Behind the scenes or nutty stuff goes on IG. There's an appropriate place for each channel that's out there. It's way smarter for us to just post on Discord/Twitter/Reddit a small bit of info like 'We got rated in Germany,' than to email backers that info. It's smarter to post a huge change to Jason's Sense ability here because that's in-depth and has more value here for people that are more interested in that. Each platform has it's utility, but small stuff is easier where major changes are less day-to-day. We don't ignore any particular platform whatsoever. There's over 105,000 people on our Facebook page with hundreds of messages sent to us a day. Steam's Group has over 90,000 people all tuned into our game. There's a Twitter account with 65,000+ people messaging us thousands of times an hour. We have 14,700 people on our Instagram, 3,500 people on our Reddit and just under 2,000 people on the fan-run Discord. Don't even get me started on the emails I have to answer on our contact email...that's hundreds of emails a day. Thing is, I do it with a smile on my face because each and every one of those people are potential fans, just discovering our game and are interested in buying it themselves. They have no clue about this game, they want to know what platform the game comes out on. They want to know how much it costs. They want to know about gameplay. They want to know if you can play as Jason or a 'survivor.' They want to know if Jason from Part 8 will be in the game. All of those people, and only 4 of us at Gun with a couple customer service reps at Backerkit. The ratio is not very large. I do all of this while working on a game, and I have people like Rainskull, Mind of Jigsaw, Ralph Wiggum77, and especially Jpops to thank for their continued help in managing a huge community with our team. They each do an incredible job and get literally nothing in return other than our gratitude, and those communities are quite positive and fun for the vast majority of people looking to learn. I smile at all of them because they want to join in on something that they are interested in. Sure, they don't Google to start, but that's fine. I spend a good amount of my day responding to each and every single one of them the best I can. Thankfully I have tons of help from the fans on each of those pages. I see dozens of people on Facebook, Twitter, Instagram, Steam Forums, Discord, Reddit...etc taking time out of their day without ask or want from anyone on this team to help spread the word. Those people are amazing and exceptional individuals. This forum knows better. This forum checks the information we post, has meaningful discussions and digs deeply into the ins and outs of the information we post. One piece of information posted becomes a ton of discussion that then immediately the shift becomes 'give us more,' it's insatiable. The problem with that drive for information and desire to be as knowledgeable as possible has created an issue that we've noticed creep in these past couple months. Frankly, the forum has become noninclusive, has become incredibly elitist and while the discussion is very, very in-depth, it shuns new users and the uninformed. Arguments between a small group of users has become toxic, the assumed 'leadership' roles that some in this community have developed is not entirely friendly and threads like this are a great example of why this forum sees less activity than literally every other social platform we have. I mean, I'm reading a three page thread of you guys complaining about a fan-run chat service :/. Why? Why post all of this over a group that you are not a part of, nor do you like? It's a fan-run community. You don't have to be part of it. Thing is...if you want to be part of this one, you need to follow the rules...and this thread is definitely not posting with a purpose other than to rant and rave about someone you do not like. This thread is very much not in line with our rules and regulations. So why post it? We here at Gun are always, always open to criticism. We love hearing issues from the community and we have taken a lot of feedback into account post-beta from users on here and other social channels. Honestly;We demand you call us out when we fuck up, but we have an expectation that complaints and criticisms are justified. Harassment of new forum users, harassment of those not on this forum, continued snide remarks over perceived slights between users and threads designed simply to complain does not a happy forum make. I have talked with Jpops on continued policy enforcement not because I want to be tough on this forum, but because it seems that we need to do so. We're a small, scrappy team and we have a lot on our plates, but one thing our team is very, very proud of is how we get information out to as many people as we can with our budget and resources. This team believes in self-discovery. We want you to open the game up on May 26th and get to explore things. We want you to learn and discover right there alongside every other person as you see what it takes to win as either a counselor or Jason. That's what a game is for; experiences. We're not going to tell you how to beat Jason. We are not going to tell you every kill, we are not going to tell you about easter eggs. We are not going to tell you what's coming next because that's the beauty of it; it's a surprise. It's meant to be something you experience. It's meant to be something that feels awesome when it's finally learned or revealed. We aren't haphazardly just throwing things out there and not everything is supposed to be completely directed at you. We know that you know more than the people on Facebook. We know you know more than the folks on Twitter, we know you know more than all of the other social communities because you are our fans....but as fans, it's become very clear that this community more than any other has become unwelcome for new members. It has become dedicated to trying to one up one another with who knows more or what one specific little tease is going to culminate in for the final game. Guys, myself and Jpops are going to do more to ensure that this community becomes more fun for users when the game comes out. Forums overall are kinda archaic; quite a few major publishers got rid of their forums years ago (BioWare removed their forums and even the venerable forums are relatively inactive from their heyday) and our team sees this community for the hardcore of the most hardcore...but it needs to be inclusive. If that means that bans need to occur due to continue grievances, then that's what's going to happen. Remember; you direct any and all issues to Gun and Gun only. You do not insult other users. You do not make snide comments, you do not judge others for their opinions. The only people you may go after are myself, Wes, Randy and Ronnie. If you want info that we haven't revealed...sorry, but you're going to have to wait. If you demand we bow down to your desires and give you information....sorry, but you're going to have to wait. We promised you a game. We are delivering that game and it's going to be the best we can possibly make it. If you like it, awesome! If not, tell us why not and we're going to do everything we can to ensure you do come to like it! You want more content? Great, we'll see what the future holds :). Until then, I ask that you guys take a look at your interactions with one another and try to turn the other cheek. There's plenty of places to talk and discuss, and the best that anyone of us can do is remember that not everyone might have the same knowledge or passion of this game as you do, that does not make you better than them, nor does it make you more valuable. It makes you an asset to help spread the word and keep this game going and lively for years to come. Be the pillar. Be the example and be the guys that others want to learn from, not the group that only sees the negative. Good night.
  25. Just a heads up; any discussion of secondary sale or want-to-buy threads or comments on this forum will result in suspension. The sale of any keys you purchase is against end-user agreements.