GunMedia_Ben

Administrators
  • Content count

    902
  • Joined

  • Last visited

  • Days Won

    107

Everything posted by GunMedia_Ben

  1. Our team offered a digital skin of Jason Voorhees as a Kickstarter reward for those that wanted it at specific tiers as listed. $65 Jason Voorhees Digital Pro Pack $99 Physical Game Edition + Digital Content $129 Physical Game + Digital + Extra Download Key Pack $140 Physical 'Machete' Steel Collector Pack $140 Rev. 2 Physical 'Machete' Steel Collector Pack $230 Signed Physical Game + Digital Content $275 Signed Physical 'Machete' Steel Collector pack $275 Rev. 2 Signed Physical 'Machete' Steel Collector Pack $400 Camp Crystal Lake Counselor Database $500 Virtual Team Member $750 Youtube Star $1,000 Jason's Victims $1,199 Name a Cabin! $1,250 Design & Name an Achievement/Trophy $2,000 Jason's Victims + Design an Achievement/Trophy Combo Pack $2,500 Dev Team Hangout $5,000 Design-a-Kill! $6,000 Horror Icon Dinner $7,500 Launch Party $10,000 Be in the Game! We initially stated that our team would only offer the Tom Savini designed skin as a Kickstarter-only item to thank our earliest supporters. They would be the only ones to get the skin, and would get to have something exclusive for gameplay. Our thanks to them, and their way to show off a bit to others that they were there at the start. Of course; we hit 12,000+ backers. Not all of them got that skin. Many opted for the cheaper options that got them the base-game, and many are now realizing that each tier lists rewards. Simply backing the game did not get you the skin. So we decided to take another route when Backerkit opened soon after the end of Kickstarter. We offered the skin as a standalone product for backers at the pricepoint of $6USD. The same can also be said in all regards for the counselor clothing pack; they were a la carte items. You were given a menu in which to choose what you wanted, what they were to get for your level of backing, and when all was said and done we would deliver on those items. We made that clear on Day 1 of the Backerkit that these two DLC were for backers; both Kickstarter and Backerkit. Kickstarter was a month of funding, while Backerkit lasted until the end of March 2017. We made multiple forum posts. We made multiple Facebook posts. We made multiple Twitter posts. We made multiple statements to our Backers, we posted to all current Backers on Kickstarter/Backerkit via updates and emails to ensure they had the right items they wanted and to ensure they bought for the correct platform. We showcased the skin as a teaser, we posted a video, we had Tom Savini reveal his creation on our social channels with final warnings that this skin was not going to be sold after the conclusion of our backer campaign. So here we are and here is where we are always going to stand; that skin and those clothing items are not for sale. They are not for secondary sale. They are for those that backed us and have been with us from the beginning. They are the people that took a chance on a campaign that has produced a game that is overall fun. Sure, we have issues that are being addressed at this time, but no amount of comments, complaints or insults or suggestions are going to bring that skin back. There was over a year and a half time for someone to feasibly learn about that content and purchase it for $6 or $9; you did not even need to buy the game is you did not wish too at the time. This team stands firm that for those of you who missed out; sorry. You missed out. Our backers believed. They funded. They supported. This is our thanks to them with a skin that is in no way superior to the other versions of Jason present within the game. I am sorry for those that want it now, but you missed out. We did everything we could to ensure that the word got out through our channels, press and otherwise, but the answer remains the same; we will not sell them.
  2. Hey all; just want to jump in and say that your comments are not being ignored by anyone here. It's a bit time consuming to directly respond to each post, but know that our team is looking into everything and taking your comments and feedback to heart. We are working on fixes for exploit areas, minimizing the issues with each build and generally improving things while we can. If you have proof of anyone hacking, please PM me. I need video to verify that someone is hacking. Keep in mind; a hack is an overall change to gameplay that should be obvious, like a Jason running at high speeds without his character moving, etc. An exploit is simply an issue that needs to be fixed and is not the direct result of someone tampering with the game. We will not ban exploiters, but we will ban hackers. I have to know 100% that it is occurring via video proof. -Ben
  3. I'm pretty sure I can't. I haven't ever tried. If that needs to be set in stone from the Reddit mods, then they should do that. Fact remains; we don't interfere with the goings on with that sub Reddit, the same with the Discord. In fact, we have full control here and I hardly believe any censorship goes on around here. We basically just police, and I can promise you that hardly ever happens on my end (thank you to the guys who do help on staff here, btw.).
  4. We do not run the sub Reddit page and are not able to lock or close threads. That being said, I am more than happy to address the issue here for you guys. We were sent a report prior to this incident from a person that knows someone at IllFonic. This person is an industry vet that has worked on multiple triple-A titles and review of the evidence made it clear that sexual harassment without provocation occurred that involved two perpetrators against three others (one of whom is a minor.). I do not personally know this person who made the report and their bearing as an industry fellow in no way impacted our decision. I had never spoken to them or frankly had known about them prior to the emailed that was forwarded to me with the complaint. Arguing occurred between the two parties (the minor was unfortunately caught in the middle of the conflict) that quickly escalated on part of the griefers with sexual harassment that involved minors to a degree that is absolutely, terribly unacceptable. This kind of behavior was reviewed by our team and the call was made without hesitation to ban for such incredibly horrible behavior. That was apparently not the end of it as a review from one of those banned stated a conflicting report. The users that were banned posted negative reviews on our Steam Page that can be read here: http://steamcommunity.com/id/yourwaifuisshitdesu/recommended/438740/ Immediately, users within Steam and Reddit believed that our team had gone overboard. We have stated multiple times that we review each ban thoroughly and do not take action without 100% proof. To be frank, the several thousand emails we've received of reports have seldom ended in bans due to lack of evidence or what is clearly not bannable (team killing, name-calling, etc.) We are looking for behavior that is unacceptable, and these two users spent the better part of 8 minutes harassing without pause suggesting sexually harassing things that involved a minor. Regardless; the banned users in question have clearly not spoken the entire truth of their actions, nor have they posted counter argumentation or documented proof that countermands the things we have witnessed. I find it very unlikely that they would post their side of the story up via a video, as the things stated involve sexual activity with a minor to a very deliberate and lengthy degree. I digress, they are more than welcome to post the video themselves to prove their innocence. The banned users decided to post negative reviews and create statements, yet at no time did they provide the full story, or even begin to attempt to provide evidence despite the fact that our team only bans with evidence being presented. Our team does not air people's dirt publicly and we will not disclose our method on how we review each case; I am sure no one wants to be outed publicly for their actions that got them banned from a game, given a VAC ban and sent along their merry way. These users were given a ban and promptly forgotten about until these reviews were posted. It is unfortunate that people have decided to create a witch hunt in this manner, as I have read circulating rumors, demands for action on events that never occurred and so forth. The counter argumentation on breaking the rules from the affected users does not hold water as well; there was no deliberate team killing for the sake of harassment. The affected users did not ask Jason to spare them, and asked for Jason to play fairly. After continued harassment they decided to team kill the griefers and as soon as the situation was resolved went right back to normal gameplay. This is entirely acceptable as it was not premeditated behavior and team killing is an acceptable part of our game. The fact that a minor is playing our game has no bearing on anything. The ESRB/PEGI and other rating systems each have their own standards, but the ESRB is not a governmental mandate, nor does it legally bind anyone. It is a guideline that is used by game publishers and retailers. We do not accept the sale of this game to minors; it is a parent's job to educate themselves on the content of the game and decide for themselves if they wish for their child to play a game like Friday the 13th. We cannot say if this minor had parental consent or not, however it is not against the law for him to have played. The fact of the matter is; we banned two users for breaking the rules and engaging in behavior that encouraged and prompted sexual acts with a minor. I won't go into the continued harassment that occurred outside our game, as it does not fall within our purview. We have proof on our end and have taken appropriate and discrete action as we would with anyone being banned with our game. It is unfortunate that these users decided to do what they did, however we hope that everyone understands that the burden falls on them if they are willing to reveal exactly what they said to deserve the ban. -Ben
  5. Please send a dxdiag and logs to f13game@fearthegun.com. Did you ensure your specs are able to run the game?
  6. We review each report. It is very, very, very unlikely a ban would occur simply because someone claims you will be. We have to check each circumstance.
  7. Just a small hotfix for the perk issue that was going on with PS4 users.
  8. We are putting kill volumes, those require testing so that people don't die in regular parts of the game.
  9. Ensure the patch is installed.
  10. We are happy to announce that a hotfix patch for PlayStation 4 has gone live! This hotfix is mainly addressed at fixing memory leak issues (those crashes that occur from time to time) as well as the various exploits that have been utilized by players. The 'crouch glitch' that has been used by players to get on roofs and within hidden areas is patched out and should no longer be occurring to players. Other areas have also been looked at and patched up as to prevent users from getting into spots where Jason cannot go. These fixes are already live on Steam as per the last patch and Xbox One users can expect a full patch shortly; our main focus is to ensure crash issues that are occurring on Xbox One are reduced to as close to zero as possible. Per our earlier updates; this is a far more involved process with consoles, however testing is going well and we feel confident that dashboarding crash issues will be alleviated with the upcoming patch! Again, thank you all for your patience and support. We received over 5,000 reports this weekend due to the exploit issue which prompted us to take action as quickly as possible. Bans have been issued and will continue to be issued to those exploiting to harass/abuse other users. -Ben
  11. Don't be racist. I will ban here and I'll ban in-game. Why is that hard to understand?
  12. I mean, it's a lot to ask...but we don't have the infrastructure to support what you get in Call of Duty, Battlefield, Overwatch, LoL and other games of that caliber. We don't have the manpower and those systems take time. Each of them have spent years, almost decades working on systems that are still in no way perfect. Trust me, this is being worked on for a more 'user-friendly' system, but right now our main concern is to curb the exploit users and ban people that have been causing major issues. We will review everything.
  13. You can record with some capture cards or utilize an exterior recording device and set your VO to external speakers.
  14. Teamkilling as a party and helping Jason will get you banned. There is no Intern on our Twitter, but we do have a third party company that helps on the support line and a few that have access to the main. I correct whenever possible.
  15. Hi all, We are currently working on a more robust system at this time, but to immediately work to curb behavior on unkind behavior with users, our team is going to immediately work to moderate and take action against those that are deliberately taking away from the spirit of the game. We currently have these areas of concern that will result in a ban at this time. Deliberate Third-Party Hacking Software - Anyone caught with automation/speed/wall hacking and other third party macro systems to give them an edge in-game will result in a ban Threats of Violence/Rape/Sexual Assault - Those using Voice Chat to threaten and harass other users with threats of sexual violence, rape and domestic violence to a degree unsuitable for social standards will result in a ban. Racism/Discrimination - Those caught being racist or discriminatory to others will result in a ban. . Deliberately Helping Jason - This one is trickier; we will ban the Jason player and those helping Jason for deliberately 'helping' Jason win a match through killing other teammates or working to farm XP. Qualifying for a ban like this would require full footage of players deliberately working with Jason throughout a match as a means to track down and allow Jason to kill other counselors for the sake of an 'easy game,' on part of Jason, or through various means of continued 'ganging up' on other counselor players throughout a match, hand-in-hand with Jason. We are also looking for other means of helping Jason; such as delivering other counselors via car/boat to Jason as a drop-off service. XP farming, such as continued repair of generators/fusebox and Jason allowing for himself to be killed will also be under review. Deliberate Abuse of Exploits - Exploit usage that results in the deliberate griefing of others to gain an advantage and overall reduce enjoyment for other players will result in a ban. Do Not Pretend to be an Employee of Gun Media or IllFonic - Anyone utilizing usernames that attempt to act as a member of our team or speaks in-game as an employee of our team will result in a ban. Do Not Spam Report Those You Do Not Like - Reporting users needs to be constructive; we do not ban for team-killing. Please only report those you are certain of cheating or exploiting. We will eventually ignore requests from those excessively reporting other users for actions that do not fall within these guidelines. Gun Media holds complete discretion on bans at this time and will work to improve experiences overall. However; at this time bans will be permanent for those caught breaking these major areas of concern. For those reporting; we need 100% verifiable evidence of these actions occurring. A video with usernames displayed and links to usernames is necessary for us to take action. A screenshot will suffice for exploits, however the best bet remains video. We cannot and will not take action without proof. Please email f13game@fearthegun.com with any and all reports of cheating/exploits/harassment.
  16. We have a hotfix out right now for Steam users that addresses the memory leak issue as well as a few bugs that have been encountered on all platforms. This is our next round of patches being worked on, with substantial patches coming to all three platforms relatively soon; so those users on Xbox One and PS4 should see this memory leak issue resolved in short order! We are currently testing and evaluating and will update the moment when we are able. Again, thank you for your continued patience and support! Notes; *Fixed cause of some random mid-game freeze crashes. *Fixed a memory leak for dedicated servers. *Forbidding Hunter (Tommy Jarvis) counselor selections. *Fixed an exploit with crouching back into objects. *Fixed some achievements not unlocking when playing on dedicated servers. This should end the Packanack Lodge roof glitch, various map escapes that have been found and you should see far less crashing now that we've localized the major memory leak issues. These updates will be happening for consoles relatively soon, but this should help with those that are getting connection issues. Let us know how things go and we can't wait to update our console players. REMINDER FOR CONSOLE USERS; we can't update as frequently on consoles as we can with the Steam platform. When we push a build for consoles, we need it to be far more inclusive. This hotfix is ensuring we are on the correct path and so far feedback has been more positive with achievements working and lack of people on top of buildings. We're taking this feedback in so that when we are ready for consoles, there's far more confidence than our earlier firefighting patches.
  17. lolbanned.
  18. Warnings issued to both weirdkid5 and Bigurn for continued flamewar. Please agree to disagree next time.
  19. Can you guys restart your PS4s and see if that helps?
  20. If you got funding for a national TV ad to promote the sale of a Kickstarter game while it's in a funding phase and a $6 skin that will be limited time, I'd love to get your funding and investment support. We had promotional news in the largest media websites in the world, support from Kickstarter, millions of views on our trailer, a pre-screening on Twitch at E3, continued media support throughout development and put out the word as much as we possibly could, I very much promise you that.
  21. We are live, everyone. Keep in mind; the matchmaking and memory leak issues we've discussed still do exist and our team has pinpointed the issue and are working on the solution that will be patched just as soon as we are able. This is our team's top priority and it affects all three platforms, but we're confident in a resolution! Again, we apologize for the short delay and are thankful for your understanding!
  22. Keep in mind; the matchmaking and memory leak issues we've discussed still do exist and our team has pinpointed the issue and are working on the solution that will be patched just as soon as we are able. This is our team's top priority and it affects all three platforms, but we're confident in a resolution! Again, we apologize for the short delay and are thankful for your understanding!
  23. Want to announce that we're adding a new member to the moderating team; Kodiak. He'll be helping to clean things up, streamline duplicate threads and so forth. He's been very proactive in the community and we believe he'll help things greatly with moderating! -Ben
  24. We have a shared office with three small rooms that shares space with a bunch of other small companies in down, if that helps.